Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers—a positive experience starts with friendly, empathetic, and effective communication.

In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalised support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.