Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

Learn how to confidently handle challenging customer service scenarios in this comprehensive online course. Designed for jobseekers and professionals alike, it focuses on building the expertise needed to tackle even the most complex customer interactions with compassion and skill.

Explore four real-world customer service scenarios and develop strategies to approach each situation with sensitivity and professionalism. This course equips you with the tools to enhance your customer service skills, improve customer satisfaction, and boost your employability in competitive customer-facing roles.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.