Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

Master expert communication skills with this comprehensive online course, designed to help jobseekers excel in customer-facing roles and boost their employability. Whether you’re answering questions, resolving problems, or building rapport, this course teaches you how to deliver exceptional customer support through effective communication.

Learn to improve the customer experience by becoming a better listener and communicator. Develop skills in starting and ending conversations, understanding customer needs, and providing empathetic, personalised support. Finish the course by applying your new knowledge in a real-world customer scenario, preparing you for success in any industry.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.