Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

Learn essential customer service skills with this engaging online course, designed to boost your employability and help you stand out in the job market. Perfect for jobseekers, this programme equips you with practical strategies to handle diverse customer interactions with confidence and professionalism.

Develop essential skills to manage customer relationships, resolve complaints effectively, and understand different personality types. Discover techniques to prevent empathy fatigue and enhance problem-solving abilities. By the end of the course, you’ll be ready to stand out as a valuable team member in any industry.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.