eLEARNING SHORT COURSE

Handling Difficult Customer Service Scenarios

Handling Difficult Customer Service Scenarios

Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.

But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.

RRP: $99 Including GST

3 course bundle special $199

Discount automatically applied at checkout

Topics covered

  • When Things Get Challenging

  • 7 Strategies for Gaining Control of Customer Conversations

  • How to Handle Refund or Cancellation Requests

  • A Guide to Saying “No” to Customers

  • A Guide to Retaining Customers During Times of Crisis

upset customer on the phone

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