Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

A customer just shared a negative experience with your product. What now? Do you react defensively—or thank them for their honesty? Either way, what do you say?

In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll learn to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.