Course Content

Course Delivery: Online. Login at any time that suits your schedule

Course Duration: 1.5 – 2 hours to complete

Master the art of managing customer feedback in this engaging online course, designed to help jobseekers and professionals improve customer communication and relationships. Learn why feedback is vital for business success and how to effectively solicit insights from customers.

Discover proven strategies for responding to positive, neutral, and negative feedback with professionalism and empathy. Gain the skills to transform feedback into actionable improvements that enhance customer satisfaction and loyalty. By the end of the course, you’ll be equipped to turn every piece of feedback into an opportunity for growth.

You will receive a completion certificate upon finishing your online course. Certificates are sent via pdf to your nominated email address.